Frequently Asked Questions
Everything you need to know about our timeless collections and services.
How do I change my watch strap?
All Daniel Wellington watches are designed with interchangeable straps. Simply use the strap-changing tool included in the bottom of your watch box to push the spring bars through the lugs and swap your style in seconds.
What is your return policy?
We offer a 30-day return policy for all products purchased directly from our website. Items must be in their original, unused condition with all protective plastics and packaging intact.
Is my Daniel Wellington watch water-resistant?
Most of our watches have a water resistance of 3ATM. This means they are resistant to light rain and splashes, but should not be worn while showering, swimming, or diving.
How long does shipping take and how much does it cost?
We offer free standard shipping worldwide on all orders. Delivery times typically range from 3 to 5 business days depending on your location and the shipping method selected at checkout.
Does my watch come with a warranty?
Yes, every Daniel Wellington watch comes with a limited two-year warranty from the date of purchase. This covers manufacturing defects including the watch movement, indexes, dial, and hands.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and region-specific providers like Klarna.